The Community Urgent Eyecare Service (CUES) in Leeds will only be accessible by self-referral via single point of access telephone number from Friday 1 November 2024.
From this date people can only access the service by calling 0300 303 4922 free of charge, Monday to Saturday, 9am to 5pm.
What happens when people call the service?
- The caller will be asked some questions to make sure they are eligible to be treated under the service
- If eligible, they’ll be offered either a remote consultation over the phone or a video call with an eyecare professional. If a face-to-face appointment is needed, one will be arranged at a local optical practice.
- If the issue or condition isn’t suitable to be treated by the service, the caller will be given information about other suitable options of care, such as a community pharmacy or their GP practice.