We have undertaken a review of our complaints, patient feedback and comments left on NHS UK. This is to help us understand where we may be able to improve our service for our patients. We continuously try to improve our service by encouraging, listening and responding to the views of our patients, responding positively to them and by learning from them and putting mistakes right.

Complaints Analysis 2023 – 2024

All feedback, complaints and compliments are shared with our Senior Partner and Clinical Team. All our complaints are shared and discussed within our clinical meetings for shared learning.

The Robin Lane Patient Participation Group meets face to face. We encourage patients to attend to provide input and have a say on how our services are delivered to provide a positive experience for our patient population. For more information on this, please contact the practice by emailing us on robin.lane@nhs.net.