Online Services

Did you know you can now arrange appointments, order repeat prescriptions and view your medical records online?

Already have your log in details? Click Here

How do I obtain my Log In details?

To obtain your log in details for “SystmOnline” (our practice patient system) please call into the practice with photograph identification to confirm your details. You can also contact us by phone and we will confirm your identity by asking some patient specific questions.
If you do not have any photograph identification the we will use some patient specific questions to confirm your identity.

Alternatively you can download the “NHS App” or the “Airmid App“. The apps will take you through some security questions to confirm your identity which will then link with the practice and allow you access.

Online Access for Children

You can also have management over your children’s online access enabling you to arrange appointments, order prescriptions and view their medical records on their behalf.
However, when your child turns 13, your online access will automatically be removed due to “Gillick Competency”. Your child can give the practice consent to reactivate your access if this is their wish after an assessment by a clinician. Please contact the practice to arrange this assessment.
You can learn more about “Gillick Competency” by Clicking Here.

If your child should wish to manage their own online access at the age of 13 then the practice can provide them with their log in details.

Security

Remember to keep your log in details private and secure.

We take the security of your information very seriously. By working with TPP, the company that provides the computer system for our practice, we can ensure that the information you provide when using the online services portal is protected. All communication with TPP website are encrypted, using the same high security that major banks use for their internet transactions. Only you can see the personal information you enter as long as you keep your log in details private. The website is administered at a remote high-security site managed by TPP, not the practice. There is no possibility of unauthorised access.
Using the most up to date version of your web browser also improves security of information. Remember to close the browser after use, especially if this is a shared computer, phone or tablet.