Accessibility Statement for Robinlanehealthandwellbeing.com (robinlanehwc.co.uk)
This website is run by Robin Lane Health and Wellbeing Centre. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
- We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Some headings are not properly tagged
- Some files are only available as PDFs
- Colours cannot be changed
- video streams do not have captions
- functionality inserted into the website via iframes
- you cannot modify the line height or spacing of text
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Call or email us.
Email: robin.lane@nhs.net
Tel: 0113 257 6787
We’ll consider your request and get back to you in 28 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
Robin Lane Health and Wellbeing Centre, Robin Lane, ,Pudsey. LS28 7DE
Email: robin.lane@nhs.net
Report all accessibility issues for this website via email to robin.lane@nhs.net with the email subjects “Accessibility Problem”.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Robin Lane is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). This is a feature of some images used in our website software, the practice will look to change the software by September 2022.
Disproportionate burden
Link Description: Not all external link descriptions specify the link destination. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose in Context).
Inline Styling : Some content contains inline styling. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
Content that’s not within the scope of the accessibility regulations
Audio Captions: YouTube fails to show audio descriptions as default. This fails WCAG 2.1 success criterion 1.2.5 (Audio Description). The information is from third party software and added via an iframe on to our site. There is a setting option to turn on audio description via the video.
How we tested this website
This website was last tested on 14th September 2020. The test was carried out Robin Lane Health and Wellbeing Centre. We tested the site using the Chrome extension application WAVE, which checks the website against accessibility criteria. The website also went under manual testing and some limited testing using the ChromeVox screen reading plugin.
We tested:
- Our home page
- The GP Practice page
- The Eye clinic page
- The Contact Us page
These pages were chosen to review as the most needed by patients.
Post Testing Changes
Following the testing we made a significant number of changes, including:
- Updating colours used to improve contrast
- Adding missing image tags to aid screen readers
- Redesigning some page elements to aid navigation
- Changing the site menus to remove redundant links
Future Development
It is important to the practice that our website is accessibile to as many of our patients as possible. Patients can be assured that future development of our website will include accessibility as a foundational principle.
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
This statement was prepared on 14th September 2020.
It was last updated on 26th April 2022.