Long Call Wait Times

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We are extremely sorry for the long wait you have been experiencing on our phones so far this week which we understand this is frustrating for patients. The longer call wait time is because we are experiencing higher than usual unplanned absences in our Clinical and Care Navigator Team.

This means we have less staff answering incoming calls. It also means we have a reduced number of GP appointments and our already low level of care navigators are having to contact patients to cancel any existing appointments that have been pre-booked with these clinicians.

We apologise for any inconvenience and unless your issue is urgent for today, we would ask that you contact us later in the week. Please remember to be kind to our team of care navigators who are working extremely hard to answer your calls as quickly as they can.

If you have any repeat medications, instead of calling us, you can request this via your pharmacy, via the online services or you can pop into reception. If your call is not of an urgent nature, please consider calling us back at a later time.

Thank you

Robin Lane Health & Wellbeing Centre