Welcome to our Compliments page

We want to celebrate our staff and and the things that you have told us work well at the practice. If a member of staff has done a brilliant job, please let us know. We share these with our whole team, and it can be extremely uplifting to know you are making a difference. 

Here are some compliments we have received between April 2023 – March 2024:

  • Compliment for one of our doctors – ‘’Thank you to Dr Ashcroft for all her kindness and for all her care and attention. She has been marvellous and cannot thank her enough.”
  • ”Thanks to all the team at Robin Lane for doing a great job from booking appointments, phone queries and consultations with doctors.”
  • ”Had fantastic service the times been in the Practice over the last 2 weeks. Dealt with promptly on the phone and has had a positive experience with both Kirsty Green and Dr Ashcroft.”
  • Compliment for one of our Care Navigators – ”Care navigator Alison was caring and empathetic and she continued helping until she found a solution to my enquiry.”
  • ”Thank you to Kayleigh for going above and beyond.”
  • Compliment for one of our doctors – ”Message of relief and gratitude for Dr Hambridge for her kind, focussed and progressive thinking during our last appointment.”
  • ”Eleanor was so helpful in every way and such a lovely person.”
  • Compliment for one of our Nurses – ”Compliments to Amelia the Nurse for her professionalism and patient advised she did an extremely good job when taking his bloods today.”
  • ”I am always so pleased with the service from everyone at Robin Lane. You all sound so happy when I ring for an appointment. Demi, thanks for your cheerful and supportive help this morning.”
  • ”Thank you to the whole team for all that you do. For always being there, to provide guidance and care.”
  • Compliment for one of our Care Navigators – ”Katie was very polite and helpful and just wanted to send my thanks as she has helped me a lot over the last few week.”
  • Compliment for one of our Nurses – ”I am grateful to the GP’s / nurse practitioners especially Sue Walker the Asthma Nurse. The reception staff are friendly and helpful too.”
  • ”Thank you to Karen for getting me in to see Jale and give Jale a big thank you.”
  • Compliment for multiple doctors – ”Dr Clarke, Dr Bastow and Dr Hambridge recently have been amazing. Dr Clarke made me feel so comfortable in an uncomfortable treatment. Reception staff have been helpful, so thank you to them too. Good to see all the positive changes and implements in the surgery.”
  • Compliment for one of our Nurses – ”I had a meaningful and positive interaction with Nurse Deborah due to the empathy, compassion and genuine interest I felt from her. Deborah is clearly an experienced nurse and is an asset to your practice.”

You can leave us a compliment here: Compliments, Comments, Complaints – Robin Lane Health and Wellbeing Centre (robinlanehwc.co.uk)